Meet Anansi: A Smarter, Simpler Way to Connect with Government Services
On August 5th, 2025, the Ministry of Public Administration and Artificial Intelligence, through iGovTT, proudly launched Anansi, a new national digital assistant designed to revolutionise the way you access public service information. In the tradition of Anansi, the keeper of all stories and wisdom, this new tool is designed to untangle the complex web of government information for the benefit of every citizen.
You can start your first conversation with Anansi now at https://anansi.tt.
The Challenge
We have listened to you, and we understand the challenges. Whether trying to understand the requirements for a new business or applying for a grant, you might find yourself navigating multiple websites, searching many pages, and still not feeling quite so confident that you have the clear answer you need.
This frustration represents a “time tax”—time taken away from family, from building businesses, and from contributing to our communities. We believe it is our duty to reduce this burden.
An Evolution in Service
Many of you may have used the ttGovChat chatbots on various ministry websites. These were a foundational first step in our digital evolution, providing answers from a list of frequently asked questions. While a step in the right direction, we recognise that each chatbot still operated in a silo, with the information on one ministry’s website completely isolated from all the others. Furthermore, these chatbots were not yet truly intelligent – they responded to menu clicks, but could not understand questions asked in your own words.
Anansi is the evolution of this system.
It is a significant upgrade to the chatbots you’ve come to know. Anansi connects the knowledge of 32 government ministries, departments, and agencies into one single, intelligent brain. Now, when you ask Anansi a question on any participating government website, you get access to information from across the entire network. You no longer need to know which ministry holds the answer. in order to have your questions addressed.
How Anansi Works For You (AI + HI)
Anansi is designed to be seamless, instant, and empowering. It uses Artificial Intelligence to understand your questions in natural language – the way you actually speak.
This initiative is built on a foundational principle of AI+HI (Artificial Intelligence + Human Intelligence). This is not about replacing our dedicated public servants, but augmenting them.
- AI for Efficiency: Anansi is designed to handle the vast majority of information-based queries instantly and accurately, 24/7.
- HI for Empathy and Complexity: This frees up our professional ttconnect agents to focus on the nuanced or sensitive cases that require human judgment. If Anansi cannot answer your question, it creates a service ticket and ensures a human agent becomes your advocate to find the solution.
A Journey, Not a Destination: What Anansi Can Do Today
Digital evolution takes time, and Anansi is a significant step in a longer journey.
Today, Anansi is a powerful informational guide. It is designed to give you the most accurate, official answers to your questions and direct you to the right online resources.
While it cannot yet perform complex transactions like paying your bills or submitting an entire application for you, it gives you all the verified information you need to complete those tasks with confidence. Anansi is built to learn from your feedback and, in the future, will grow to include even more services and capabilities, always guided by your needs.
Try Anansi Now!
We are incredibly proud to offer this new service to the people of Trinidad and Tobago. It represents our unwavering commitment to building a more modern, responsive, and citizen-centric public service.
Visit https://anansi.tt to start your first conversation and use the hashtag #AskAnansi to share your experience!
